Reliably insured by Liberty Mutual
Terms of Service
In an attempt to make everything crystal clear, PROPERTY CHEXPERTS has created an outline of our most frequently answered questions. The only way these Terms of Service should ever be altered in the future is by the addition of more answers.
All Property Checks performed by PROPERTY CHEXPERTS will include a Property Condition Report that contains a complete written description of the condition of the property, along with an average of 30 to 50 pictures. The Report is usually sent out within 24 hours after the completion of the Property Check. Our Property Checks are scheduled over 4 hour blocks of time. Six days a week, Monday through Saturday, from either 8:00am to 12:00pm or 1:00pm to 5:00pm, PROPERTY CHEXPERTS is responsible for going to the property and completing a Property Check during one of those 12 prescheduled days and time frames. This means that every Property Condition Report for each week should be sent out by Sunday at the latest. PROPERTY CHEXPERTS sends out invoices every Monday for the Property Condition Reports that were sent out the week before. All invoices are due within 7 days after they are sent out. When a company has paid invoices before the due date for 4 weeks in a row, they will be able to switch to monthly billing. After the 4 week trial period, companies will be invoiced on the 1st of every month for the Property Condition Reports that were sent out the entire month before.
Scheduling: There are 2 ways to schedule a Property Check. 1. Have PROPERTY CHEXPERTS call the tenant, schedule a Property Check day and time frame, then deliver the Property Condition Report within 24 hours of the Property Check. This option would require the company to email [email protected] directly with the following information for each property: a) Tenant first and last name b) Tenant phone number (required) and email address (optional) c) Property address. 2. Schedule a day and time frame yourself. PROPERTY CHEXPERTS would then do the Property Check during that scheduled day and time frame, then deliver the Property Condition Report within 24 hours of the Property Check. This option would require the company to email [email protected] directly with the following information for each property: a) Tenant first and last name (List "Vacant" if property is vacant) b) Tenant phone number (company phone number if property is vacant) c) Property address d) Day and time frame company wants to schedule the Property Check (must be at least 48 hours in advance). All appointments can be rescheduled or cancelled 24 hours before a scheduled appointment. If an appointment cancels the same day, or nobody answers the door to let PROPERTY CHEXPERTS into the property, the address is considered a "No Show". A second appointment can be rescheduled for a "No Show". If the same address ever has 2 "No Shows", then PROPERTY CHEXPERTS will not be able to reschedule a Property Check for that address again.
Billing: There are only 3 different retail rates for Property Condition Reports. All properties up to 2999 square feet are $59.00. All properties between 3000 and 4999 square feet are $79.00. All properties 5000 square feet or larger are $99.00. There is nothing hidden, all taxes are included in each rate. After a company has received a total of 100 Property Condition Reports from PROPERTY CHEXPERTS (no matter how long of a time period it takes to achieve), there is a $4.00 reduction in the rate of each Property Condition Report. Moving forward, the rate for the next 400 Property Condition Reports will lower to either $55.00, $75,00 or $95.00 depending on which property size. After a company has received a total of 500 Property Condition Reports from PROPERTY CHEXPERTS (no matter how long of a time period it takes to achieve), there is a 10% reduction from the original rate of each Property Condition Report. Moving forward the rate for Property Condition Reports for the lifetime of the account will lower to either $53.00, $71.00 or $89.00 depending on which property size. Even if PROPERTY CHEXPERTS is forced to raise our retail rates in the future, all companies are guaranteed to be locked into the original rate plan they have when they receive their first Property Condition Report from PROPERTY CHEXPERTS. The only potential extra fee that exists is an $18.00 "No Show" fee. Any scheduled appointment that is not rescheduled or cancelled within 24 hours before the appointment day will be charged an $18.00 "No Show" fee. A second appointment can be rescheduled for a "No Show", but if the same address has a second "No Show", they will be charged a second $18.00 "No Show" fee, and PROPERTY CHEXPERTS will not be able to reschedule a Property Check for that address again. The $18.00 "No Show" fee also works both ways. If for some reason PROPERTY CHEXPERTS is not able to make a scheduled appointment, and has not notified both the tenant and the company within 24 hours of the appointment, then PROPERTY CHEXPERTS will be charged an $18.00 "No Show" fee. This means that the Property Condition Report for that address will be discounted to $18.00 less than the retail rate when we reschedule the appointment.
Prepay Option: There is an option to prepay for Property Condition Reports instead of being invoiced. The more a company prepays, the more money they are going to save overall on their first 500 Property Condition Reports. The Prepay Option is available both when PROPERTY CHEXPERTS schedules appointments with the tenants, and also when companies schedule the days and time frames themselves. All prepaid Property Condition Reports get a $4.00 discount from the retail rate. That means that any prepaid Property Condition Reports will lower to either $55.00, $75.00 or $95.00 depending on which property size when a company prepays for them. Companies who prepay for Property Checks that they schedule the day and time frames for themselves, must schedule the appointments at least 48 hours in advance. The rest of the prepay options can be a bit complicated to understand, so PROPERTY CHEXPERTS will be as detailed as possible with the explanation here. The main point to get from this explanation is that the more a company prepays for Property Condition Reports, the more money they are going save overall. Companies only need to prepay for 50% of the Property Condition Reports in either tier to keep the prepay discount for all invoiced Property Condition Reports following the 50% prepay. For example, if a company decides to prepay for 50 Property Condition Reports, they can be invoiced for all future Property Condition Reports after those first 50 reports, but still have the $4,00 prepay discount on all Property Checks moving forward. So to be clearer, a company can prepay for their first 50 Property Condition Reports at a rate of $55.00 per report. Then all reports after that can be invoiced, but still keep that discounted $55.00 rate. The same discounted option exists if a company wants to prepay for 250 Property Condition Reports as well. Using that same example, a company can prepay for their first 250 Property Condition Reports at a rate of $53.00 per report, and all reports after that can be invoiced, but still keep that discounted $53.00 rate. After 500 Property Checks with PROPERTY CHEXPERTS, there is no longer a financial advantage to prepaying, because the rate will be the same whether the company prepays or is invoiced. Companies can start prepaying at any time. They are not restricted to making the decision to prepay at any certain point of time. For example, a company might order 40 Property Condition Reports over a 4 month period at the retail rate of $59.00 each. Then they decide they would rather get a discount for prepaying to receive every future Property Condition Report for only $55.00 each. All they would need to do is prepay for 50% of the remaining tier that is left. Since there are still 60 Property Checks left to be done in order to reach that discounted 100 property mark, the company would only need to prepay for 30 Property Condition Reports, and the remaining Property Checks moving forward could all be invoiced at that same lower $55.00 rate. So in that same example, a company cannot just prepay for the remaining 10 properties thinking that they hit the 50% mark to 100. In reality, the total amount of Property Condition Reports a company prepays for is the total amount of Property Condition Reports that they will be invoiced for in the future, but at the lower discounted rate. We will keep track of the math for you with every prepay you ever make. So if prepay is not something you want to explore, our $59.00 Property Checks are a phenomenal value at the retail rate, and PROPERTY CHEXPERTS is happy to send out invoices to companies instead.
All other questions can be directed to [email protected]
All Property Checks performed by PROPERTY CHEXPERTS will include a Property Condition Report that contains a complete written description of the condition of the property, along with an average of 30 to 50 pictures. The Report is usually sent out within 24 hours after the completion of the Property Check. Our Property Checks are scheduled over 4 hour blocks of time. Six days a week, Monday through Saturday, from either 8:00am to 12:00pm or 1:00pm to 5:00pm, PROPERTY CHEXPERTS is responsible for going to the property and completing a Property Check during one of those 12 prescheduled days and time frames. This means that every Property Condition Report for each week should be sent out by Sunday at the latest. PROPERTY CHEXPERTS sends out invoices every Monday for the Property Condition Reports that were sent out the week before. All invoices are due within 7 days after they are sent out. When a company has paid invoices before the due date for 4 weeks in a row, they will be able to switch to monthly billing. After the 4 week trial period, companies will be invoiced on the 1st of every month for the Property Condition Reports that were sent out the entire month before.
Scheduling: There are 2 ways to schedule a Property Check. 1. Have PROPERTY CHEXPERTS call the tenant, schedule a Property Check day and time frame, then deliver the Property Condition Report within 24 hours of the Property Check. This option would require the company to email [email protected] directly with the following information for each property: a) Tenant first and last name b) Tenant phone number (required) and email address (optional) c) Property address. 2. Schedule a day and time frame yourself. PROPERTY CHEXPERTS would then do the Property Check during that scheduled day and time frame, then deliver the Property Condition Report within 24 hours of the Property Check. This option would require the company to email [email protected] directly with the following information for each property: a) Tenant first and last name (List "Vacant" if property is vacant) b) Tenant phone number (company phone number if property is vacant) c) Property address d) Day and time frame company wants to schedule the Property Check (must be at least 48 hours in advance). All appointments can be rescheduled or cancelled 24 hours before a scheduled appointment. If an appointment cancels the same day, or nobody answers the door to let PROPERTY CHEXPERTS into the property, the address is considered a "No Show". A second appointment can be rescheduled for a "No Show". If the same address ever has 2 "No Shows", then PROPERTY CHEXPERTS will not be able to reschedule a Property Check for that address again.
Billing: There are only 3 different retail rates for Property Condition Reports. All properties up to 2999 square feet are $59.00. All properties between 3000 and 4999 square feet are $79.00. All properties 5000 square feet or larger are $99.00. There is nothing hidden, all taxes are included in each rate. After a company has received a total of 100 Property Condition Reports from PROPERTY CHEXPERTS (no matter how long of a time period it takes to achieve), there is a $4.00 reduction in the rate of each Property Condition Report. Moving forward, the rate for the next 400 Property Condition Reports will lower to either $55.00, $75,00 or $95.00 depending on which property size. After a company has received a total of 500 Property Condition Reports from PROPERTY CHEXPERTS (no matter how long of a time period it takes to achieve), there is a 10% reduction from the original rate of each Property Condition Report. Moving forward the rate for Property Condition Reports for the lifetime of the account will lower to either $53.00, $71.00 or $89.00 depending on which property size. Even if PROPERTY CHEXPERTS is forced to raise our retail rates in the future, all companies are guaranteed to be locked into the original rate plan they have when they receive their first Property Condition Report from PROPERTY CHEXPERTS. The only potential extra fee that exists is an $18.00 "No Show" fee. Any scheduled appointment that is not rescheduled or cancelled within 24 hours before the appointment day will be charged an $18.00 "No Show" fee. A second appointment can be rescheduled for a "No Show", but if the same address has a second "No Show", they will be charged a second $18.00 "No Show" fee, and PROPERTY CHEXPERTS will not be able to reschedule a Property Check for that address again. The $18.00 "No Show" fee also works both ways. If for some reason PROPERTY CHEXPERTS is not able to make a scheduled appointment, and has not notified both the tenant and the company within 24 hours of the appointment, then PROPERTY CHEXPERTS will be charged an $18.00 "No Show" fee. This means that the Property Condition Report for that address will be discounted to $18.00 less than the retail rate when we reschedule the appointment.
Prepay Option: There is an option to prepay for Property Condition Reports instead of being invoiced. The more a company prepays, the more money they are going to save overall on their first 500 Property Condition Reports. The Prepay Option is available both when PROPERTY CHEXPERTS schedules appointments with the tenants, and also when companies schedule the days and time frames themselves. All prepaid Property Condition Reports get a $4.00 discount from the retail rate. That means that any prepaid Property Condition Reports will lower to either $55.00, $75.00 or $95.00 depending on which property size when a company prepays for them. Companies who prepay for Property Checks that they schedule the day and time frames for themselves, must schedule the appointments at least 48 hours in advance. The rest of the prepay options can be a bit complicated to understand, so PROPERTY CHEXPERTS will be as detailed as possible with the explanation here. The main point to get from this explanation is that the more a company prepays for Property Condition Reports, the more money they are going save overall. Companies only need to prepay for 50% of the Property Condition Reports in either tier to keep the prepay discount for all invoiced Property Condition Reports following the 50% prepay. For example, if a company decides to prepay for 50 Property Condition Reports, they can be invoiced for all future Property Condition Reports after those first 50 reports, but still have the $4,00 prepay discount on all Property Checks moving forward. So to be clearer, a company can prepay for their first 50 Property Condition Reports at a rate of $55.00 per report. Then all reports after that can be invoiced, but still keep that discounted $55.00 rate. The same discounted option exists if a company wants to prepay for 250 Property Condition Reports as well. Using that same example, a company can prepay for their first 250 Property Condition Reports at a rate of $53.00 per report, and all reports after that can be invoiced, but still keep that discounted $53.00 rate. After 500 Property Checks with PROPERTY CHEXPERTS, there is no longer a financial advantage to prepaying, because the rate will be the same whether the company prepays or is invoiced. Companies can start prepaying at any time. They are not restricted to making the decision to prepay at any certain point of time. For example, a company might order 40 Property Condition Reports over a 4 month period at the retail rate of $59.00 each. Then they decide they would rather get a discount for prepaying to receive every future Property Condition Report for only $55.00 each. All they would need to do is prepay for 50% of the remaining tier that is left. Since there are still 60 Property Checks left to be done in order to reach that discounted 100 property mark, the company would only need to prepay for 30 Property Condition Reports, and the remaining Property Checks moving forward could all be invoiced at that same lower $55.00 rate. So in that same example, a company cannot just prepay for the remaining 10 properties thinking that they hit the 50% mark to 100. In reality, the total amount of Property Condition Reports a company prepays for is the total amount of Property Condition Reports that they will be invoiced for in the future, but at the lower discounted rate. We will keep track of the math for you with every prepay you ever make. So if prepay is not something you want to explore, our $59.00 Property Checks are a phenomenal value at the retail rate, and PROPERTY CHEXPERTS is happy to send out invoices to companies instead.
All other questions can be directed to [email protected]